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Candroy's Policy
Candroy has
grown from a simple small shop, into a business that it's employees depend on to
make a living. We do our best to be the least expensive shop on the block.
We try to beat any written quotes that are lower than ours. We have
established a certain way of doing business that has worked well for us
and over 1000 current repeat customers.
Here are a few policies that we work by in a consistent manner:
1. Client is responsible
for any legal issues regarding copy rights of their graphics and designs.
We do our best to keep ourselves updates on images and designs that are
out there but its a big world and one can not know it all.
2. Our production
schedule works on a first come first served basis. Quantity does not push
any job ahead of another.
3.
Contract customers are responsible for drop shipping garments to us from
their suppliers. We like to know ahead of time when those shipments are
arriving.
4. If you providing your
own garments:
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we require that you provide
at least two shirts extra in each size, especially if your count is
vital. We can't tell you the number of times we print the front of a
shirt order and then find a hole on the back.
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Your shirts are checked in
by a specific process. They are counted prior to the start of the
production. If the count is off, we kick the job out of the queue until
you are notified.
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Your shirt order is counted
again before it goes to press.
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Your shirt order is counted
the 3rd time before it is folded and placed back in your original box
for shipment. Please count your shirts upon delivery. You have 24 hours
to dispute a count error.
5.
We suggest that you allow us to provide the
garment so that we keep a light stock on hand in the event of any sort
of mishaps.
6. If, by chance, a printing error has occurred and it is verified as our
fault, we would ask that all shirts be returned. The shirts that are
returned are the ones that will be replaced.
7. All art is sent for your approval. Without your approval, the job does
not go into the production queue.
8. We will provide every consideration on rush orders even during the peak
season.
9. We will not produce obscene art or language in regards to The United
States, The President and Politicians. In short, we reserve the rights
to say "NO" to any design without any explanation.
10. Payment is due before production starts. We do not ship C.O.D.
11. Our work orders need to be complete before your job goes into
the production queue.
12. We will drop ship your order to your customer or to your
location.
13. Returned check fee: $50.00
14. Our normal production is 7-10 days. Rush fee applies for under 5
days.
15. Prices are subject to change without notice.
16. Written orders are the only way to assure accuracy.
17. We are not responsible for bleeding or other printing problems
due to the nature of the garment.
18. Once your order has been shipped, we are not responsible for any
damages that may occur. Insurance is left up to your discretion.
19. Imprint area is left to our discretion. Shoulder prints, hem
prints, over the seam prints fall differently on each size shirts.
20. Projects will not be shipped until full payment has been made.
Checks need to be pre-authorized.
21. Client has 90 days to pick up the order, the project will be
discarded after the
90 days. |
